Sue began her career in real estate in 1978 as a sales representative for a prominent Carlsbad, California firm. In just a few years she was promoted to head the property management division. Within a year she found that property management suited her desires to offer services to a retained client base. Under her direction the management division more than doubled with a varied portfolio of different types of properties. Included in the newly developed portfolio were several community associations. Sue came to recognize the HOA management offered a clear path to business development. She made a decision to open her own, one woman office offering services to local communities and selected income properties. Armed with her recently attained broker’s license, she never looked back. Due almost exclusively to referrals the community association portfolio grew at a rapid pace. With the HOA management industry in its infancy and north San Diego County ready to explode with new development, Sue sold her real estate division to concentrate on common interest properties.
Over the years Sue has expanded her portfolio to a manageable collection of quality communities, added a dedicated staff and built a reputation as a top professional in the industry.
In order to best serve the common interest industry during the current economic environment, Sue has been successful in establishing efficient management plans on behalf of many small communities who would otherwise be unable to afford professional experienced management for their communities. While other firms have expanded their service outside of the specialized community management spectrum in order to make ends meet, Premier continues to offer professional management exclusively to homeowner associations and other common interest developments.
From her start at the reception desk in 2003 Kristen has worked her way through administration management, financial services support, vendor coordination, association management and special projects oversight. Regardless of the size of the community Kristen bring a “hands-on” experience to the community. Kristin has proven her ability to keep multiple site and structure maintenance projects moving efficiently through completion.
Kristen has overseen recorded documents revisions, drafted Rules and Regulations and established efficient collection policies. She is responsible for the company’s entire collection process prior to any need for legal action. In addition, Kristin has experience in HOA mediation proceedings that have worked in favor of the community.
Her business friendly and congenial attitude proves to be a special asset in various conflict resolution situations. She is sensitive to the need to bring these types of problems to solution in order to let the board of directors concentrate on more pressing projects.
With over a decade in the association management she has proven to be a critical asset to her company and the client communities of PCS.
Kristen says: “I strive to serve all members, the Board and the Association as a whole with the upmost respect and care. I provide them with the knowledge necessary to protect their investment and the Association. My goal has been to educate owners and encourage them to be more involved and understand the day to day business of managing a homeowners association.”
Kristin comes to association management through a strong service and maintenance oversightbackground. For the past several years she was the “go to” person for service requests, service log management and communications between owners, vendors and assigned managers.
This experience is a strong asset in her ability to care for assigned communities as a manager and in support of others in the company as they proceed with their daily demands of the property, for the owners and vendor coordination.
Her detail procedures make her a valuable member of the PCS team in that she has maintained a strict process for handling proposals from a select group of vendors, reviews all bids to insure they conform to requested specifications and the bid pricing is accurate.
When work is approved through this process Kristin sees that the vendor is current with the necessary insurance certificates, bonding if necessary, and coordination with owners within the work area. This specialty in vendor services and coordination has made Kristin a valuable member of the management team as an assigned manager and in support of others in their service to their communities.
Kristin says: “I enjoy working with the members of the communities in our portfolio, as well as the board members and vendors. At PCS, we have established a strong team in which each of us plays an important part in responding to the needs of the members and the goals of the association. It is very satisfying to be an important part of the process of identifying needed projects which benefit the members, and then gathering needed information, vendors and funding to see them into completion.”
Jeanette initially started as a part time receptionist upon graduation from high school, with an interest in real estate sales and management. She was instrumental in the growth and success of PCS in its early years, beginning as an assistant manager for the rental division and later becoming a community manager and managing a portfolio of her own for many years.
After 16 years of service, Jeanette took a nearly decade-long leave of absence to be with her growing children and enjoy more time with her family. In 2014, PCS welcomed Jeanette back to the team in the capacity of receptionist and customer service manager.With her extensive knowledge and experience working as a manager, Jeanette understands the dynamics of relationships within community associations and provides efficient and effective support in all aspects of the day-to-day operations of the communities we serve.